Archive for the ‘Business Processes’ Category

Is Your Company Equipped to Deal with the Change of New Accounting and Inventory Management Software?

Tuesday, December 11th, 2012

Any sort of change within an organization can seem daunting – especially when it involves large investments of money and a high learning curve such as purchasing and implementing a new accounting and inventory management system. However, if one thing is inevitable in the world, it is change, and with the right tools and attitude, a major organizational change can have very positive results.  In the business world this is especially true for small companies who have been continuously growing and must embrace the changes that come with growth. You can either move forward or risk losing it all.

Investing in a new accounting and inventory management system, although seemingly expensive in terms of money and resources, is an investment that will be worth it in order to achieve future growth and profits.  Oftentimes, the reluctance to change only stems from the unprecedented effects it will have on the company and not the actual investment of money and resources.  But as technology continues to change and develop, more than ever before, implementing new software within your business has the potential to generate high ROI far into the future.

Below is a summary of the steps involved in a successful software change.

1. Think Why                                    

Knowing why new accounting and inventory management software needs to be implemented is a key factor in the success of the implementation – why current processes are not sufficient and why there needs to be changes to current reporting procedures.  It is important that all employees know what the goals of the proposed changes are and how they will be valuable to the employees and company as a whole.  Specifically this could mean reducing data entry errors with accounting software, or reducing stock outs with inventory management software.  In order to fully understand the benefits one must look at the big picture and over-arching reason for implementing a new software system.  If all employees within the organization understand and agree with the reasons, than the implementation and transition to using the new software will be much smoother.

2. Think Long Term

Briefly mentioned above, looking at the big picture and long-term benefits of changing software will help confirm why it needed to be changed in the first place.  Focus on the final outcomes vs. immediate impacts.  Focus on how, with new accounting and inventory management software, your company will benefit by being able to do things such as; reduce accounting errors, better track products, efficiently manage inventory and serve more customers.  Identify the benefits the software will have on each aspect of the company immediately and into the future.  This will help provide a purpose for the new software.

3.Think Short Term

Although seemingly contradictory to the factor mentioned before, this simply means to not get overwhelmed with the details by instead focusing on one task at a time.  Have a plan and follow it.  Design a schedule for each stage of the process.  Begin with the software search, then the proposal and sale stage and lastly the implementation stage. Knowing what each stage encompasses and the resources that need to be dedicated to each stage will make the process easier.

4. Think Same

Although implementing new accounting and inventory management software can seem like a huge change, it is important to focus on what isn’t going to change in order to realize that many things, in fact, won’t be changing.  What your company actually does will remain the same with just new processes in place to compliment this.  The people working in your organization will remain the same – they will now just be better equipped to accomplish their tasks. The location and infrastructure of your company will remain the same with minor changes and updates that will keep the company forward looking with modern equipment.  For example, even though your warehouse will remain the same, new inventory management software will make it easier to fulfill and track orders.

5. Think Principles

Processes, technologies, and priorities might change but the underlying principles, values and culture that exist within your company will not.  If you find yourself caught up in all the changes happening, take a moment to focus on the underlying principles that make your company successful and how the changes will benefit these.  As a company that prides itself on customer service – will the new software help manage CRM better? As a company that is known for fast and reliable delivery – will the new software better keep track of inventory and shipments? As a company known for providing products worldwide – will the new software ensure exchange rates and different currencies are being properly accounted for? New accounting and inventory management software does not have to change current principles or practices – just improve upon them.

Remember, investing in a new accounting and inventory management system can be overwhelming, but it can also be exciting, as it will allow your company to grow into the future.  Change is inevitable so the best way to deal with it is to fully understand what it means for your company and follow the steps listed above.

Tackling Business Model Innovation

Wednesday, June 15th, 2011
I heard a phrase the other day that resonated with things I've been thinking about and talking about on the stump recently, but I had never heard it so succinctly. I was taking a briefing from Zuora, a company involved in providing on-demand billing solutions for companies that deliver on-demand services. The phrase is "business model innovation," and it means what you think it does, but that's particularly hard to do. On the stump, I've been talking about how we've transitioned within the economy from innovating at the category level to innovating within the category.

Sage Payment Solutions!

Tuesday, May 10th, 2011

We know as a service provider, credit payment processing can become a huge hassle to small and midsized businesses. Rates and fees are usually high which immediately turns many business owners off the idea of accepting credit card, but an all cash business can only work for so long. In today’s economy and purchasing culture, credit cards are becoming more and more widely used and accepted in business transactions. Sage Payment Solutions provides businesses with all the necessities of credit payment processing without the high rates that are common with bank processing. With Sage Payment Solutions you are able to accept all major credit/debit cards and bypass the setbacks that come with cash and check payments. The benefits of this solution will take your business to new heights.

Read more…

How To Grow Your Business And Support The Growth!

Tuesday, May 10th, 2011

We all look to grow our small businesses and often overlook the need to improve our business management solution. More data, clients and income means you need a larger, faster and more efficient software. Sage offers many different systems that can help your company adjust to its new size.

Like a child your business is constantly growing and needs to be outfitted with solution software that fits. To make a decision on a new system you first have to analyze your needs. How many users do you plan on having access the system? What are your data needs? Do you have the right amount of space to facilitate a new system? How quickly is my business growing? These are just a few of the questions you need to ask yourself before moving to a new system.

Sage provides a few pointers on how to analyze your business and which systems may suit your needs. It is a very easy decision once you understand exactly what you need and how to implement changes.

Read the full article here

 

The Secret To A Successful CRM Implementation

Thursday, April 14th, 2011
One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation?  My answer resonates with companies large and small, here in North America, in Europe and in Asia.  The secret to a successful CRM implementation is process, process, process. A CRM system is not a stand-alone solution that magically gives you a better insight into your customers and delivers customer loyalty. CRM should be the fourth step in an up-front business planning process that first addresses business goals, processes, and people. A business must establish clear goals and objectives, identify the processes that need to be in place to achieve those goals, and implement the communication and training required for employees to act in support of the desired objectives. Completing these tasks—which are potentially challenging and time-consuming—is a key success factor to ensure a successful CRM implementation. Once business goals, processes, and people are in place, companies need to ensure that they select the right technology to enable their people to support the desired business processes. A company should not have to change business processes to accommodate technology, but should instead select a flexible, intuitive, and open CRM solution that supports both current and future business processes. Understanding Your CRM Users And Their Needs It is important to understand that there are two very different groups of CRM users in a company. The first group consists of customer-facing employees who use the CRM system to manage their daily customer interactions. The second group is the management team, who use the CRM system to report on past and future company performance. Customer-facing employees should spend their time with customers, not entering data into the CRM system. For the front-line staff, flexibility and ease of use are critical. A flexible CRM system allows each employee to tailor the interface to work they way they work. An intuitive CRM system reduces barriers to adoption. A CRM system should simplify and automate repetitive tasks for employees, but many CRM implementations fail because they actually add complexity. Management needs to be able to get business metrics from the CRM system, so flexibility and openness are critical requirements. Can the CRM system adapt to the unique processes of the company? Can the CRM system integrate with other software applications such as billing and order management systems? So this leads us back to the process companies should go through before selecting a CRM system. Business goals, internal processes, and employee training need to be considered prior to CRM design and implementation. A good understanding of sales, marketing, and customer support processes will allow the company to configure the CRM user interface so that employees can focus on customers and not get lost in a data maze. A good understanding of overall business goals during the design and implementation process will ensure that management can measure, track, and report on the key metrics they need to understand past and future company performance, allowing them to make the right decisions to grow the company. Employees should be aware of company goals and be trained on the necessary procedures to meet these goals. The CRM system should mirror these procedures so that system training becomes reinforcement of established processes, not technical training on a CRM system. A great way to introduce CRM in any company, large or small, is to involve key employees from the earliest  planning stages. When employees understand the capabilities of the system, how it follows existing processes, how they will interact with it and how it automates and simplifies repetitive tasks, they can not only socialize the implementation with their teams, but they can make valuable contributions regarding the processes and desired functionality of the CRM system. So here it is…The Secret To YOUR Success.