Support| Support |
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We use a customized approach for each client. This has allowed us to be very successful at implementing and supporting business management systems. We believe that a documented plan, frequent and open communication, and written detailed procedures are all critical elements of a successful support solution. Our technical support department is very active in training and consulting in various business management systems. Individuals within our group are responsible for supporting, testing, and documenting the products we recommend. Our group consists of accounting and computer technology professionals with years of experience in dealing with technology. We currently support over one hundred companies using various accounting packages within varying industry types. Effective training is the fastest, most economical way to come up‑to‑speed on an accounting software package. We conduct classroom and one-on-one training sessions at all work levels. We also design detailed procedures to help each company effectively use systems and help eliminate unnecessary down time due to lack of proper training. Our consulting department takes great pride in the level of our support to clients, both in terms of response time and knowledge of the systems. With each new client, we encourage them to sign-up with one of our support plans based on their needs in regards to level of service and response time. We have found this approach to be an effective means of ensuring that our clients continue to remain satisfied and productive with their business systems. |
